Rentiffy

How to avoid bad customers and unpaid rentals

Practical checks before handing over the keys: documents, deposit, contract, photos and shared warnings between agencies.

Check documents properly

Look at the original ID card or passport and the driving licence, compare the photo, check the licence date. Keep a copy or scan in the customer record.

Always take a deposit

A deposit adapted to the car's value discourages abuse. Write the amount and form (cash, cheque, card hold) in the contract and give a receipt.

Photos at pick-up and return

Photos of the four sides, the dashboard (mileage, fuel) and existing damage, taken with the customer present, settle most disagreements.

Warning signs

  • Refuses to leave a deposit or show the original licence.
  • Very long rental paid only in cash, booked at the last minute.
  • Insists on taking the car far without saying where.

Share warnings with other agencies

Rentiffy's customer risk radar lets agencies report problem customers and see anonymised reports from other agencies before renting — without revealing who reported.

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